- Refund & Cancellation
Refund & Cancellation
All delivery are free if the single order value is more than Rs. 500/-. For orders below Rs. 500/-, we will charge a nominal shipping charge of Rs. 100/-. Upon confirmation of your order, we will arrange your product(s) to be dispatched by a courier within 72 working hours. We shall also send out a notification email/SMS once your order is dispatched. The estimated time of delivery of your order will be 7-10 working days depending upon the location. In case of a location which is not in our courier list, it will take a minimum of 10 days.
We are responsible for what we sell.
Bumchums believes in the quality of its products and in customer satisfaction to the possible extent, and has therefore a liberal cancellation policy. Under this policy:
Cancellation will be considered only if the request is made within 4hrs of placing an order. However the cancellation order will not be entertained if the order has been initiated for the process of shipping.
Bumchums will refund your amount in case of non-delivery of any item what you purchased. Once the products have been delivered to customer safely, Bumchums will not replace the products or refund the money.
In the unlikely event that any merchandise you have ordered to us is not received in proper condition/is damaged/defective, or if the merchandise delivered in size is different from what you ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 3 days from the date on which these goods are delivered. Prior to refund /replacement, customer needs to call our customer care for replacement of items or refund of money & to take confirmation on e-mail along with return reference before it is being sent back to us.
Innerwear Products are not entertained for replacement, due to hygiene issue.